Support
Questions about Postklar? Here are the most common answers. If something is missing, write to us.
Contact
Write to us in your language, by email or with the form. Please do not attach letters or photos of letters. Describe the problem in your own words.
Frequently asked questions
What does Postklar do?
You take a photo of a letter from an authority, bank, insurer or landlord. Postklar explains it in simple words in your language: what it is about, which deadlines and amounts matter, and what to do now. You can add deadlines to your calendar, ask questions about the letter and have a reply drafted.
Is this legal advice?
No. Postklar explains what the letter says and the usual options. For court letters, residence matters, dismissals or very short deadlines, the app points you to free advice services, please use them.
Where are my letters processed?
On your iPhone wherever possible. Only if you agree in the app is the recognised text sent to Anthropic (USA) for analysis. We do not store letter contents. See the Privacy Policy for details.
Which languages does Postklar support?
The app is available in German, English, Russian, Ukrainian, Arabic, Turkish and Polish. You get explanations in these languages and in Spanish. Postklar understands letters from Germany, Austria and the USA.
How much does Postklar cost?
Your first 3 analyses are free. After that there is a pack of 5 analyses for €2.99 / $2.99, or a subscription for €3.99 / $3.99 a month or €24.99 / $24.99 a year with unlimited analyses. “Ask about the letter” and “Draft a reply” are included with a subscription or pack credits. Subscriptions can be shared with Family Sharing.
How do I restore my purchases?
In the app, open the screen with the offers and tap “Restore purchases”. Use the same Apple ID you bought with.
How do I cancel my subscription?
On your iPhone, open Settings → [your name] → Subscriptions → Postklar → Cancel Subscription. It stays active until the end of the paid period.
How do I get a refund?
Apple handles payments. Request a refund at reportaproblem.apple.com.
An amount or deadline is marked with ⚠️. What does that mean?
Postklar checks every amount, date and number against the text of the letter. If a value was not found there, it is marked with ⚠️. Please compare it with the original: tap the value to see the place in the letter.
How do I delete my data?
Delete letters right in the app; removing the app deletes all local data. Our server only keeps quota counters for an anonymous ID. Delete them in the app under Settings → “Delete my data on the server”. Your purchases are kept because they run through Apple.